Terms of return and exchange:
• Make sure that the product to be replaced or returned is in its original, sound condition.
• The return and exchange policy includes only products (and does not include the accessories that come with the product).
• Ensure that the fabric to be returned is in its condition when purchased.
• Our valued customers can return purchases within 7 days from the date of receipt and exchange purchases within 14 days from the date of receipt.
• Contact us via WhatsApp on the customer service number.
• The store bears the shipping fees from the customer to the sales center if the reason for the return is due to a manufacturing defect, or a delay in the arrival of the shipment for more than 20 days, or if the reason for the return is due to an error in the content of the shipment.
• In the event that the shipment was sent by the store, and the customer did not respond to the shipping company to receive it, and it was returned to the store, and the shipment was requested again or requested to be returned, the customer will bear the value of sending the shipment, which is 30 Qatari riyals.
In the event that you wish to replace the order or part of it:
• Customer service is communicated through WhatsApp No. ( 966592109131 ).
• The customer will bear an amount of (30 Qatari riyals), unless the error is due to the management of the site.
• If the replacement meets all the conditions, we will send the replacement policy to you via WhatsApp.
• Please print the bill of lading and deliver the replaced products to the nearest branch of the shipping company.
• After the shipment arrives, we will check and review the order and ensure the integrity of the contents of the shipment, and we will carry out the replacement process.
• In the event that the products arrived to us incorrect or incomplete, the shipment will be returned directly to the same previous address, and the replacement process will be rejected for the customer.
• After ensuring the safety of the products that arrived to us, the processing team will send the new product to you, and it will arrive within two to six days.
If you want to return the order or part of it:
• We will send a return policy by contacting us via WhatsApp.
• The customer will bear the cost of sending the returned products to the official website of the men's textile company (30 Qatari riyals) of the value of the main product, unless the error is due to the management of the site.
• If the return meets all the conditions, we will send a return policy to you via WhatsApp.
• Please print the bill of lading and deliver the returned products to the nearest branch of the shipping company.
• After the shipment arrives, we will check and review the order and ensure the integrity of the contents of the shipment, and we will process the return.
• In the event that the products reached us improper or incomplete The shipment will be returned directly to the same previous address, and the return process will be rejected for the customer.
* Payment fees upon receipt (15 Qatari riyals) are non-refundable.